PROVEN OUTCOMES
Not projections.
Measured results.
Every number on this page comes from a live CareAegis deployment — not a model, not a benchmark estimate. Real coordinators, real residents, real operations.
Genacross Lutheran Services
Live deployment · 1,672 residents monitored · Toledo, Ohio
WHAT THE DATA SHOWS
20–25%
Fewer avoidable hospitalizations
40%
Documentation time reduction
$450
Annual savings per resident
8,900+
Assessments completed
Genacross Lutheran Services · 1,672 residents monitored · Live deployment
WHAT THE NUMBERS MEAN
Four outcomes.
One connected platform.
Each result reflects a different layer of CareAegis working — compliance, care coordination, and predictive intelligence — across the same resident population.
20–25%
Fewer avoidable hospitalizations
Risk scoring and early warning alerts allow coordinators to intervene before residents reach crisis. Reduced emergency utilization protects both residents and occupancy stability.
Genacross Lutheran Services · CareAegis deployment
70%
Care goal completion rate
Structured service plans with closed-loop tracking mean residents are more likely to achieve the goals set with their coordinators and that progress is documented and measurable.
Genacross Lutheran Services · CareAegis deployment
$450
Annual savings per resident
Documented per-resident cost reduction annually through coordinated care, reduced crisis-driven utilization, and proactive health management. Across 1,672 residents, that is over $750,000 in annual savings — before healthcare revenue capture.
Genacross Lutheran Services · CareAegis deployment
40%
Documentation time reduction
CareAegis automates the workflows coordinators spend the most time on. Less paperwork means more time with residents and a measurable improvement in coordinator capacity and retention.
Genacross Lutheran Services · CareAegis deployment
The platform also delivers a 22% property-level NOI improvement from occupancy stability, reduced turnover, and healthcare revenue capture — and 8,900+ resident assessments completed across the Genacross portfolio.
See what this means for your portfolio →
CASE STUDIES
Behind every metric
is a real person.
Six cases from CareAegis deployments showing what coordinated care looks like at the resident level — across behavioral health, financial advocacy, medical coordination, and housing stability.
LONELINESS ● ANXIETY ● DEPRESSION
Addressing Loneliness, Anxiety, and Depression Through Coordinated Support
Newly housed after her brother's death. Frequently tearful, struggling with hygiene, deeply isolated. PHQ-9=10 on intake. A structured plan changed the trajectory within weeks.
PHQ-9 reduced ● hygiene routine established ● community engagement improved
Behavioral Health
B
Betty S., Age 74
Behavioral Health
MULTI-SYSTEM COORDINATION
Housing Stability & Multi-System Coordination After 8-Month Rehab Stay
Post hip fracture, unable to return to home due to mold and structural issues. Coordinator secured accessible unit, HOME Choice funding, grief counseling, and family reunification.
Safe, accessible housing secured ● grandchildren home by Christmas
Housing Stability
B
Barb K., Age 54
Housing Stability
INSURANCE BILLING RESOLUTION
Insurance Billing Error Resolved in 10 Days Resulting in $307 Savings
A $365 imaging bill with a "missing secondary" denial code. Limited tech literacy meant Stewart couldn't navigate it alone. Coordinator resolved it in under 2 weeks.
Out-of-pocket cost reduced from $365 to $58
Behavioral Health
S
Stewart D., Age 72
Financial Advocacy
MEDICATION SAFETY
Missing Medication Identified at Pulmonary Visit
Stroke history, hearing loss, and aphasia created dangerous communication gaps. A missing controller inhaler went undetected across providers until the coordinator caught it in an appointment
Medication restored ● unified record across all providers
Medical Coordination
C
Cynthia P., Age 66
Medical Coordination
FINANCIAL STABILIZATION
$2,256 in Post-Hospitalization Bills Resolved
Six separate bills for one hospital stay. Dual-eligible, mild memory challenges. Coordinator organized, submitted to DJFS, and secured Medicaid reprocessing across all six statements.
Responsibility reduced from $2,256 to less than $86
Medical Debt
J
Jane M., Age 68
Medical Debt
RESIDENT DIGNITY
Preventing Financial Penalties Through Supportive Coordination
A misplaced credit card statement triggered significant distress for an otherwise independent resident. Coordinator resolved it in one call with Elsie present and in control.
$15 late fee waived ● billing system established ● anxiety resolved
Financial Protection
E
Elsie R., Age 79
Financial Protection
FROM THE PEOPLE USING IT
What coordinators say
about CareAegis.
The people who use CareAegis every day.
Service coordinators and managers.
"
With several years of experience working with the older adult population, my goal has always been to take a proactive approach with meeting my clients' needs rather than a reactive response. CareAxis is designed to do just that. The automated calendar reminders help prevent losing someone in the cracks. The assessments with built-in triggers help identify needs that are not so obvious. This is client-driven service at its best.
J
Jackie Petersen
Director of Management & Service Coordination, Genacross Lutheran Services
SERVICE COORINATORS & MANAGERS
"
CareAxis supports a whole-person approach, helping us understand and address each client's needs beyond just individual concerns. The platform has significantly improved how our team manages referrals, identifies client needs, coordinates care, and schedules services — all in one centralized system.
A
Amber Burnett
Senior Level Manager & Service Coordinator
Genacross Lutheran Services
"
CareAxis is a simple program to navigate. It is wonderful for tracking and reminding me about the next steps in my resident's care plans. Moving forward, CareAxis is going to allow me to be more personable with my residents. In turn, they feel more confident speaking to me about any services they may need.
M
Molly Teague
Service Coordinator
Genacross Lutheran Services
"
I like using CareAxis because it keeps everything organized and makes care coordination feel a lot less overwhelming. It really helps me stay on top of resources, communication, and assessments more efficiently, and it's less time consuming overall. The residents also seem to really enjoy the process.
C
Celest Clough
Service Coordinator
Genacross Lutheran Services
"
CareAxis has made a real difference in how residents connect to support in our community. It empowers residents to discover services they may never have known existed — housing assistance, food support, healthcare, or transportation. Since implementing it, it has made a real difference in my day-to-day work.
C
Carl Thebeau & Jessica Welty
Service Coordinators
Genacross Lutheran Services
FROM THE REPORT
"The future of affordable housing will not be defined solely by the quality of buildings. It will be defined by the strength of the systems supporting the residents who live within them."
The National Care Coordination System in Affordable Housing · CareAxis, April 2026